Hermitcrabs is looking for highly talented professionals to join our Customer Success Team. If you’re smart, have a strong acumen for business and marketing and are looking to grow your career in a marketing technology company, we’d love to talk to you.


  • As a Customer Success Manager on our APAC Customer Success Team, you will work with a large, varied group of HubSpot Customers to ensure their Inbound sales & marketing success.

  • Become an expert in Inbound sales and marketing. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodology

  • Provide a world class service experience to HubSpot customers through timely and succinct communication via phone and email

  • Coach HubSpot customers on HubSpot products, through online presentations and demonstrations

  • Drive HubSpot product adoption and implementation to support account retention and renewal

  • Understand customers goals and align them with the necessary resources to achieve them

  • Determine and manage HubSpot customer escalations with management

  • Independently and successfully manage a high volume of task execution, financial management and issues or escalation case


  • Excellent written and verbal communication skills

  • Minimum of 2+ year in a client facing or account management role

  • Previous experience in driving high impact projects or initiatives

  • Must be smart and business savvy with consultative, problem solving, and escalation resolution skills

  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations

  • Super organized, quick learner who works well under pressure

  • Comfortable discussing financial options, and dealing with cancellations

  • Solid communications skills to maintain relationships and manage expectations

  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required