Hermitcrabs is looking for highly talented professionals to join our Customer Success Team.
If you’re smart, have a strong acumen for business and marketing and are looking to grow your career in a marketing technology company, we’d love to talk to you.
- As a Customer Success Manager on our APAC Customer Success Team, you will work with a large, varied group of HubSpot Customers to ensure their Inbound sales & marketing success.
- Become an expert in Inbound sales and marketing. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodology
- Provide a world class service experience to HubSpot customers through timely and succinct communication via phone and email
- Coach HubSpot customers on HubSpot products, through online presentations and demonstrations
- Drive HubSpot product adoption and implementation to support account retention and renewal
- Understand customers goals and align them with the necessary resources to achieve them
- Determine and manage HubSpot customer escalations with management
- Independently and successfully manage a high volume of task execution, financial management and issues or escalation case
- Excellent written and verbal communication skills
- Minimum of 2+ year in a client facing or account management role
- Previous experience in driving high impact projects or initiatives
- Must be smart and business savvy with consultative, problem solving, and escalation resolution skills
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organized, quick learner who works well under pressure
- Comfortable discussing financial options, and dealing with cancellations
- Solid communications skills to maintain relationships and manage expectations
- Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required